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Shipping
We offer 2 types of delivery:
Next Day Delivery £7.99 (please note:Orders must be received by 2pm to be guaranteed for Next Day.)
Standard Delivery £2.99 (Royal Mail Post)
This delivery charge is per item
At Wardair Direct Limited, we want you to be happy with your new product.
Refund
If you change your mind, within 14 days of receiving the phone, we will be happy to cancel your agreement and provide a refund of any amounts
paid in respect of the products provided:
You have not used any of the products. Use would include, but would not be limited to using the phone for
example by making or receiving a call, SMS or MMS, accessing the Web or downloading, or using any of
the functions of the product for example amending settings, saving any data, adding a contact or
appointment, taking a photograph or using an application.
You must take care of the products (including all equipment, manuals and accessories) until received by us
so all products must be returned undamaged and unused otherwise you may be charged for the cost of
collecting them or the value of the missing, damaged or used items. Phone us now on 08000273273 to arrange a refund.
Faulty Goods
At Wardair Direct Limited, we want you to be happy with your new product. Should your product develop a
fault within 28 days of purchase, we are happy to either exchange it, repair it or provide a refund as detailed
below. This policy does not apply where the product has developed a fault as a result of your intentional or
negligent damage. For faults that have developed after 28 days, you may still be entitled to an exchange,
repair or partial refund. Please all our customer service team on 08000 273273 who can discuss.
You’ll need to describe the fault in detail to our customer service consultant, as our experts screen all faulty returns. If the fault you describe is not found on receipt by us, the original product will be
returned to you and no exchange or refund will be provided.
Exchange
If the product is faulty we will be happy to exchange it for an identical model. Where an identical product is
not available, we may provide you with a product of similar value.
Refund
If the product is faulty we will be happy to provide you with a refund of the price paid for the faulty products
provided:
• Where you have used the handset you will be deemed to have
accepted the physical condition of the handset and we will only provide a refund if there is a fault
with the operation of the handset.
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