Creating positive first impressions

Why let your customers get frustrated when they can’t get in touch with you straight away? Could potential customers be waiting in the wings, if only they could ever get through to you?

Successfully operating in a demanding 24/7 economy is becoming increasingly complex and difficult. Driven by customers who are better informed, more demanding and have less loyalty, this ultimately means your customer service must be paramount. Creating and maintaining Am professional company image has never been so important.

Opal’s Auto Attendant service is an automated call answering, queuing and messaging service that instantly improves the flow of communication across your entire business. Directing customers to the department or person of their choice, our virtual switchboard service ensures all calls are answered in a fast, efficient and professional manner at all times of day, and is ideal for busy offices.

Even when your Auto Attendant is working to maximum efficiency particularly at peak periods, our effective Queue Manager feature is seamlessly integrated, to hold the customer in the queue, providing tailored ‘waiting’ messages and inform them of their rising position in the call queue. Intelligent online reporting tools give you a helping hand in changing and adapting your automated services. All functions are completely configurable by you, allowing you to manage and control all incoming calls, messages and diverting options.

Live call queuing statistics will immediately inform you of your busy periods and the service management module enables to you modify your services almost instantaneously.

The ideal solution for small to medium sized businesses with busy departments such as receptions and call response centres. Opal’s Auto Attendant service is never ill and works all day providing 24/7 cover. Leaving vital staff free to concentrate on other productive work and dealing with customers on your premises rather than just connecting calls.

Features:

• Delivers sophisticated and personalised messages
• Auto Attendant also works out of hours
• Gives 24/7/365 virtual reception
• Services can be configured and amended by you
• Set your own routing options, eg, 1 for Customer Service, 2 for Sales…
• Queue management facility included as standard
• Live call queuing statistics available
• Music or hold functions/messages
• Message taking facility
• Fully scaleable to suit your business
• Maximum call waiting times
• Out-dial facility (with optional secondary number is primary is busy)

Benefits:

• Fast, efficient call answering ensuring a professional company image
• Full control over incoming calls
• No additional hardware costs required
• Secure, safe access to web and telephone interfaces
• Wizard-style help, minimal training required
• No extra costs for specialist technicians
• Customised welcome messages
• No integration or maintenance issues
• Low cost service and easy to set-up
• Serves multiple sites/office locations

Call us now on 0800 273 273 for more information.