We understand at Wardair Direct that our customers are all different and that is why we offer a number of Fixed Line Solutions.

Opal Auto Attendant

Opal’s Auto Attendant service is an automated call answering, queuing and messaging service that instantly improves the flow of communication across your entire business. Directing customers to the department or person of their choice, our virtual switchboard service ensures all calls are answered in a fast, efficient and professional manner at all times of day, and is ideal for busy offices. For more information click here.

Opal Call Care

By delivering ‘near real time’ statistical information, Opal Call Care enables you to gain a clear picture of exactly what’s going on in your call centre and make informed decisions about any changes which may be necessary. On-line customer controlled changes are a standard feature of many Opal services. For more information click here.

Opal Call Select

Opal Call Select uses the most up to date Carrier Pre-Select technology and is the most flexible method of obtaining cheaper calls. It has some very significant advantages over most other conventional methods. For more information click here.

Opal In-line

Whatever the size of your business, Opal can now cut your BT line rentals by up to 10%. Whether you're changing, transferring or ordering new lines we can help you maximise your savings AND cut your call costs. For more information click here.

Opal Queue Manager

With simple economics dictating that lost calls mean lost revenue, you need an intelligent queue manager; an effective system that will answer calls, provide tailored ‘waiting’ messages and inform customers of their rising position in the call queue. That system is Opal Queue Manager. For more information click here.

Opal Replay

Providing access to the most flexible and creative call recording services available, Opal Replay not only eliminates your need to purchase any in-house call recording equipment, but also eradicates any maintenance problems and costs that are usually associated with it. For more information click here.

Call us now on 0800 273 273 for more information.